4.6 LiveChat Customer Service Software

Connect with customers on your own chat page.

Offer instant access to live chat beyond your website. Elevate support and drive revenue with seamless communication.

Free 14-day trial

No website needed

Quick and easy setup

Over 41,000 customers automate their customer service with Text apps

live chat platform for sales and customer support

Enable real-time conversations with your customers. Instantly.

real-time conversation with customer and support agent

Boost sales

Drive conversions and close deals faster with live chat and AI chatbots.

Collect leads

Engage and capture new opportunities by turning conversations into qualified leads.

Improve customer service

Reduce wait times and resolve customer issues right away.

A dedicated website built for chats

Close more sales and offer premium customer support with live chat on your customized page.

chat page for customers and LiveChat app where you handle chats

Connect with customers instantly

Launch your direct chat page in minutes. No coding skills required.

Connect with customers ›

direct chat page that you can launch in minutes

Customize your live chat widget

Tailor your chat page's look and feel to fit your branch effortlessy.

Add LiveChat to your website ›

Automate with AI chatbots

Use AI chatbots to engage customers and provide 24/7 live chat support.

Automate customer service ›

AI chatbot that handles 24/7 live chat support

4.6 / 5

Industry leaders, trusted by thousands of users

Improve your customer service with online chat

Free 14-day trial

Automation

Robust reporting

Make it easy to start a chat anywhere

Share your chat page link on social media or include it on business cards. Drive more sales and generate valuable leads.

Email

Add a direct chat link to your email signature to convert inquiries into live conversations.

Social media

Share your chat page on social media to engage followers, boost sales, and generate leads.

QR code

Add QR code to packages, invoices, billboards, or anywhere else you can think of to chat online with customers.

Start using LiveChat to connect with your customers

how it works

Simple steps to launch your chat page

1. Join for free

Start your free 14-day trial. No credit card required.

2. Get chat page link

3. Start chatting

Share your direct chat link and let customers reach you.

Start using LiveChat to connect with your customers

Improve your customer service with online chat

Free 14-day trial

Automation

Robust reporting

Discover more sales-boosting benefits with LiveChat

All-in one platform

Connect with customers across multiple channels and manage every inquiry in a single live chat app.

Personalized live chat widget

Customize your live chat widget to match your brand effortlessly — no coding skills required.

Proactive campaigns

Use ready-made templates with campaigns to encourage visitors to talk to you, guide them through your website and products.

Advanced reporting

Get detailed insights on your customer service. Discover how live chat influences your business and learn the next steps to drive growth.

Always-on support 24/7/365

Our live chat agents are available 24/7. Reach out with any questions, no matter the time.

livechat demo

Watch LiveChat's top features in 5 minutes

livechat integrations

Connect LiveChat with the tools you already use

Choose from 200+ integrations like Salesforce, WordPress, and Mailchimp to create a tailored solution that fits your business needs.

„A beautiful thing about LiveChat is that it connects all the customers in a fast, efficient and simple way”

Sarvar Azimovich,

Co-funder, Sleep & Beyond

Frequently Asked Questions

Live chat is a simple and powerful way to connect with your customers, whether it’s on your website or through a dedicated chat page. With an easy-to-use live chat platform, you can deliver smooth, instant live chat customer service that improves experiences and strengthens relationships.

When you interact with customers outside your website — whether through newsletters or social media posts — make sure it’s not a one-way relationship. Share a direct link to your chat and make yourself accessible.

This link gives customers instant access to live chat support — whether they have questions, need help, or just want to learn more about your business. Confident, well-informed customers are happier customers, and live chat customer support makes that possible, one chat at a time.

LiveChat includes a help desk feature to streamline customer support. While LiveChat focuses on real-time communication through its live chat software, it also integrates seamlessly with tools like ticketing systems to handle customer inquiries that require follow-up.

Using LiveChat’s help desk capabilities, you can:

Convert missed chats into tickets for later resolution.
Manage customer inquiries efficiently with a centralized ticketing system.
Combine live chat support services with email and other communication channels for a comprehensive support solution.

This integration ensures that no customer query is overlooked, providing a perfect balance between instant live chat for business and detailed follow-up support through the help desk system.

Yes, LiveChat offers a Partner Program. The LiveChat Partner Program is an opportunity to earn while helping you transform your customer service. As a partner, you can promote the best live chat software and earn commissions for every referred customer.

LiveChat offers one of the highest-paying programs. You can choose the program that suits you best: promote, earn, and grow; become a solution provider by creating licenses for your customers; or develop new solutions for our customer base and monetize your innovations.

Yes, LiveChat offers a powerful API that allows you to integrate LiveChat into your existing systems and create custom solutions. With the LiveChat API, you can automate workflows, access chat data, and customize the chat widget and live chat software features to match your brand and functionality needs.

It’s ideal for businesses building advanced features or connecting LiveChat with CRM systems, help desks, and other software. It offers flexibility and scalability, making it a great choice for businesses of all sizes. You can find more details and documentation on how to implement the API on the LiveChat API page.

Yes, LiveChat offers a seamless ChatBot integration that enhances customer support and automates interactions. ChatBot helps you manage common inquiries and provide instant responses, even when agents aren’t available.

Key features of the LiveChat and ChatBot integration include automating responses to frequently asked questions, integrating with live agents when the chatbot can't handle a query, lead generation to capture leads, and qualify them for follow-up.

With LiveChat and ChatBot, you can offer 24/7 assistance while keeping the human touch when needed.

LiveChat leverages AI-powered customer service to elevate the support experience.

It offers a range of AI-based features that enhance customer service beyond just chatbots. It includes AI customer service tools like our AI assistant Copilot, chat summaries, tag suggestions, and AI insights. These features, powered by artificial intelligence, streamline workflows and improve the overall customer experience while still leaving room for human support when needed.

Yes, LiveChat offers a wide range of integrations through the LiveChat Marketplace. LiveChat integrations enhance your workflow and connect with the tools you already use. Whether you need CRM, ecommerce, help desk, or marketing tools, LiveChat seamlessly integrates with popular platforms like WordPress, Shopify, Mailchimp, and more. With LiveChat’s integrations, you can customize your setup to meet your business needs and build a truly tailored solution to support your business growth.